Shipping policy

What this policy covers

This policy covers physical goods, print-on-demand merchandise and digital delivery bought directly from Lindstruments. Product-specific information shown before checkout forms part of the order and takes priority where it gives a more precise dispatch estimate.

Stocked physical goods

Stocked instruments, accessories and recordings are dispatched from the location shown in the order information. We send them as soon as reasonably possible and, unless a different period is agreed before purchase, no later than 30 days after the order is placed.

The available delivery services and charge are shown at checkout. A delivery estimate is not a guaranteed arrival date unless we expressly agree that a particular date is essential.

Made-to-order instruments and accessories

Made-to-order products have a stated making estimate on the product page or quotation. By ordering, the customer agrees that stated period in place of the ordinary 30-day delivery period. The estimate begins when the order or required deposit is accepted and we have all information needed to start.

We will tell the customer if a material delay becomes apparent. If a revised date is unacceptable, the customer's cancellation and refund rights depend on the nature and stage of the work, whether the item is genuinely bespoke, and applicable consumer law; our Return, Refund and Cancellation Policy explains the approach.

Print-on-demand merchandise

Print-on-demand goods are made and dispatched by the fulfilment partner identified in the order workflow. Production and delivery estimates are shown before checkout where the partner provides them. Items in one order may arrive separately and from different countries.

Lindstruments remains the seller and support contact. A customer should report a fulfilment problem to lindstruments@gmail.com, not negotiate a remedy solely with the printer.

Digital products

STL files, PDFs and other Lindstruments downloads are supplied electronically; no physical product is included unless the product page expressly says otherwise. Access is normally made available automatically after successful payment through the store's digital-delivery system.

Digital music may be delivered by Lindstruments or by the named music platform. The product page and order confirmation identify the format and delivery route.

If access does not arrive, check the email address used at checkout and the junk/spam folder, then contact lindstruments@gmail.com with the order number. We aim to acknowledge support enquiries within three working days and will restore valid access as soon as reasonably possible.

Addresses and failed delivery

Customers must provide a complete, accurate address and monitor tracking or carrier notices. Contact us immediately if an address error is discovered; an address cannot always be changed after dispatch.

If delivery fails because Lindstruments, a fulfilment partner or the carrier made an error, we will arrange the appropriate redelivery or remedy without charging the customer. If a correctly addressed parcel is refused, not collected, or cannot be delivered because of information supplied by the customer, we may ask the customer to pay the reasonable direct cost of redelivery after the parcel has been returned. We will not charge more than the actual additional cost or use this rule to avoid responsibility for a carrier or fulfilment failure.

Risk of loss passes to a consumer when the goods are physically received by the consumer or a person the consumer identified, except where the consumer independently commissioned a carrier not offered by Lindstruments.

International delivery, duties and exclusions

Lindstruments accepts orders only where Shopify, the relevant fulfilment partner and an available carrier support checkout and delivery. We do not maintain an arbitrary country blacklist. Destinations may be unavailable where there is no tested shipping rate, a carrier restriction, an export or sanctions restriction, or an unacceptable safety, fraud or compliance risk.

For international orders, import VAT, duty, handling charges and local taxes are the customer's responsibility unless checkout expressly says that they are included. Customs clearance can delay delivery. We will describe the goods and value accurately and will not mark a commercial order as a gift.

Tracking and delivery enquiries

Tracking is supplied where the chosen service supports it. If an order appears late, email lindstruments@gmail.com with the order number. We will check the carrier or fulfilment record and take responsibility for arranging a remedy where required.