Terms of service

1. About these terms

These terms apply to lindstruments.com and to goods, digital content and services bought directly from Lindstruments. Additional product information, a written quotation and any licence supplied with a digital product also form part of the contract. If they conflict, a specifically agreed quotation or product licence takes priority for the subject it covers; mandatory consumer law always takes priority.

Platform terms may apply separately to purchases made through an app store, music platform or other marketplace. The named platform is responsible for the parts of the transaction its terms assign to it.

2. Lindstruments and contact

Lindstruments is operated by Donald WG Lindsay from Taftingus, West End, St Margaret's Hope, Orkney KW17 2SN, United Kingdom.

Customer, order, cancellation and privacy enquiries should be sent to lindstruments@gmail.com. We aim to acknowledge ordinary enquiries within three working days.

3. Product information and availability

We take reasonable care to describe products accurately. Handmade, natural-material and small-batch items may have minor variations that do not affect their stated function. Display colours vary between screens. A product's current version, compatibility, inclusions, required companion items and making or dispatch estimate should be read before ordering.

Photographs, audio, video, CAD-derived illustrations and renders may explain a design or process. They do not add an item to the order unless the product description expressly lists it as included.

An item shown as unavailable, waiting-list only, archival or illustrative cannot be ordered merely because a former price or historic description remains indexed elsewhere.

4. Prices, tax and payment

Prices are in pounds sterling unless another currency is displayed by Shopify Markets. Prices shown to UK consumers include any UK tax that Lindstruments is required to charge. Delivery charges and the final order total are shown before payment.

For international delivery, import VAT, duty and carrier handling charges are not included unless checkout expressly says otherwise.

Payment is processed by Shopify and the payment method selected at checkout. Lindstruments does not store full card details. We may correct an obvious pricing error before accepting an order; if payment has already been taken, the customer may accept the corrected price or receive a refund.

5. When a contract is formed

Submitting an order is an offer to buy. An automated acknowledgement confirms receipt, not necessarily acceptance. A contract is formed when Lindstruments sends an acceptance or dispatch/download confirmation, or begins agreed work after accepting a deposit.

We may decline or cancel an order for a genuine reason, including unavailability, a clear error, suspected fraud, an unsupported delivery destination, sanctions or legal restrictions, or inability to make a bespoke item safely or as agreed. If we cancel, we refund payments for goods or work not supplied.

6. Stocked physical goods

Stocked goods are supplied and delivered as described in the Shipping and Delivery Policy. Ownership passes when full payment has been received. Risk for a consumer normally passes on physical delivery to the consumer or a person they identified.

7. Made-to-order and bespoke instruments

A made-to-order page or quotation states the design, selected options, estimated making period, price, payment stages and what is included. Estimates are given in good faith and are not guarantees, but any material delay will be communicated.

“Made to order” and “bespoke” are not interchangeable. A standard product made after ordering is not treated as personalised solely for that reason. Where a customer asks for a genuine non-standard specification or personalisation, the order record will identify it and explain any effect on cancellation rights before the order is accepted.

The customer must provide accurate measurements, compatibility information and decisions reasonably required to make the item. A delay caused by missing customer information may extend the estimate by a reasonable period.

8. Deposits, balances, extras and operational charges

A deposit, balance, replacement part, special delivery charge or other operational payment is attached to a named parent order. It is not a general retail product and is not promoted in ordinary collections or recommendations.

Before accepting a deposit we state the total base price, deposit amount, balance, principal inclusions, known optional extras, expected making period and how cancellation is handled. A later balance request will show payments already received. We do not add an undisclosed surcharge after the contract is formed; a price change requires a lawful basis and, where required, the customer's express agreement.

Deposits and cancellations are handled under the Return, Refund and Cancellation Policy. A substantial prepayment is not automatically forfeited regardless of circumstances.

9. Print-on-demand merchandise

Lindstruments may use Printful, Gelato or another identified partner to manufacture and dispatch merchandise. Separate packages and fulfilment locations are possible. Lindstruments remains the seller and customer support route for direct Shopify orders.

Standard Lindstruments artwork printed after purchase is not treated as customer-personalised merely because it is produced on demand. Fit, material, print method, care, size guidance, production estimate and available delivery territories are stated on the product page once a sampled product is released.

10. Digital products

Digital products include STL files, PDFs, digital music and related documentation. The product page states the format, version, principal contents, required software or equipment, compatibility, delivery method and whether updates are included.

Unless the product page or included licence expressly grants wider rights, a purchase gives the customer a personal, non-exclusive, non-transferable licence to use the files for personal, non-commercial making, learning or listening. The customer must not redistribute, upload, resell, sublicense or publish the source files, or use them to manufacture items for sale, without written permission.

A product-specific open or commercial licence takes priority. In particular, where a file set is expressly supplied under a Creative Commons or other named licence, the rights and obligations of that licence apply.

Digital instrument files are making resources, not finished instruments. The customer is responsible for suitable equipment, materials, print settings, finishing, assembly and safe use. Nothing permits use in a safety-critical context. This does not exclude responsibility for digital content that fails to meet statutory standards.

The Return, Refund and Cancellation Policy explains immediate-download consent and cancellation rights.

11. Lessons, services and commissions

The booking or quotation states the service, duration, price, date or delivery estimate and any preparation required. Services are supplied with reasonable care and skill.

The ordinary lesson scheduling rule permits cancellation or rescheduling at least 48 hours before the booked start, subject always to statutory rights and a fair assessment of late cancellation, reusable time and exceptional circumstances.

If a customer expressly requests work to start during a statutory cancellation period, the customer may have to pay a proportionate amount for work properly supplied before cancellation.

12. Delivery and international orders

The Shipping and Delivery Policy forms part of these terms. International availability is limited to destinations supported by Shopify, the fulfilment route and an available carrier. We comply with applicable export, sanctions and customs rules.

Customers are responsible for accurate delivery and customs information. Import charges are handled as stated at checkout and in the Shipping and Delivery Policy.

13. Cancellation, returns and faults

The Return, Refund and Cancellation Policy forms part of these terms. Nothing in these terms excludes rights relating to faulty or misdescribed goods, defective digital content, services supplied without reasonable care and skill, or other rights that law does not allow us to exclude.

14. Intellectual property and site use

Unless otherwise credited, Lindstruments owns or controls the Lindstruments name, product text, original photography, recordings, diagrams, CAD-derived artwork, renders, product designs and site presentation. Viewing the site does not transfer those rights.

You may link to public pages and make ordinary personal use of the site. You must not scrape or reproduce substantial content, impersonate Lindstruments, remove credits or rights notices, misuse the store, interfere with security, or use Lindstruments assets to suggest endorsement without permission.

Third-party names, recordings, quotations and collaborator assets remain the property of their respective rightsholders and may be used only as permitted by law or licence.

15. Reasonable responsibility

We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was formed, for a customer's misuse or unauthorised modification, or for business losses suffered by a consumer acting wholly outside a business transaction.

Nothing excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or mandatory consumer rights.

16. Events outside reasonable control

We are not in breach for delay caused by an event outside reasonable control if we take reasonable steps to minimise the effect and keep the customer informed. This does not remove a consumer's right to end a contract where the delay becomes legally significant or an agreed essential deadline is missed.

17. Governing law

These terms are governed by Scots law. The Scottish courts have non-exclusive jurisdiction. A consumer living elsewhere retains any mandatory protection and right to bring proceedings that the law of their home jurisdiction gives them.

18. Changes and severability

We may update these terms for future orders. The version accepted when an order is formed continues to govern that order unless a lawful change is expressly agreed. If one term is unenforceable, the remaining terms continue to apply.